Shipping
Dispatch Time
- Orders will be delivered in 5-7 working days in regular days and during sales it will be delivered in 7-10 working days.
- Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day.
- During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further.
- Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contact tracking information, be sure to check junk/spam folders as well.
What Courier Options Are Availible
- It depends on the delivery area and the type of shipment.
- Most of the time we deliver our orders through Tcs.
- Sometimes due to limitions of area and package dimesions we have to use other couriers depending on shipping costs and customer ease.
- When the order leaves our warehouse we will send you an e-mail with the courier information with tracking details.
What if you are not home or any other issues
- The order will be at the courier warehouse, Courier will call for the confirmation, and then it will be re-attempted. Order will be re-attempted twice and if not collected, order will be returned back to shipper
Payments and Order Cancellation
- For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 2 confirmation calls. If there will be still no response the order will be cancelled.
- For orders above average cod amount we mostly follow a process of 10 to 20% advance and in some cases full.
- Our team may cancel orders for any reasons which may include: Out of stock items, incorrect mobile number or technical errors.
Exchanges
All products purchased from GRIFFIE can be exchanged at our physical stores within 14 days of purchase only if Product will be unused, unwashed, and in original condition with all tags, labels, and packaging intact.
How Can I Exchange My Item/order
• If you receive a damaged, incorrect, or defective product, Outfitters will cover the return shipping cost.
• A replacement, exchange, or appropriate resolution will be provided.
• Claims must be reported within 7 days of delivery through our customer support.
STORE EXCHANGE
All purchases are non-refundable.
• Exchanges are accepted within 14 days with the original receipt at GRIFFIE store.
• Product must be unused with tags, labels & original packaging.
ONLINE EXCHANGE (RETURN VIA COURIER)
• Contact us within 14 days of delivery and share your order details and issue.
• we’ll verify the claim and arrange free return shipping (if applicable).
• Pack the item securely with original labels, tags, and packaging.
• Once received, a replacement or appropriate resolution will be provided.
What if the item recieved is Damadged or Defected?
• If you receive a damaged, incorrect, or defective product, GRIFFIE will cover the return shipping cost.
• A replacement, exchange, or appropriate resolution will be provided.
• Claims must be reported within 7 days of delivery.